OUR TERMS & POLICIES
At GAO-MI, we approach every appointment with care and intention. These policies are here to honour the time reserved especially for you, support our team, and ensure every visit feels calm, smooth, and respectful — just like the service itself.
BOOKING & CANCELLATION POLICY
- Reservation Fee -
A reservation fee is required to secure your appointment and is applied toward your service on the day.
$25 — services under $100
$50 — services $100 and over
For extended or complex services, a higher reservation fee may be required following consultation.
A secure payment link will be sent shortly after booking. Payment is required within 24 hours to confirm your reservation. Unconfirmed appointments may be released.
- Appointment Confirmation -
A confirmation SMS will be sent 48 hours before your appointment. Please reply YES to confirm or contact us if you need to reschedule.
- Rescheduling & Cancellation -
Your reservation fee is fully transferable with at least 24 hours’ notice. Cancellations within 24 hours or no-shows will result in the reservation fee being forfeited.
We understand that life happens. In genuine personal or medical emergencies, please contact us as soon as possible and we may transfer your reservation fee to a future appointment.
- Late Arrivals -
A 15-minute grace period is offered. If you expect to arrive more than 15 minutes late, please contact us. Depending on the time remaining, your service may need to be adjusted or rescheduled.
- If We Need to Cancel -
If GAO-MI needs to cancel your appointment, your reservation fee may be transferred in full to another appointment or refunded in full if rescheduling doesn’t suit you.
CONSULTATION & SERVICE SATISFACTION
- Consultation & Pricing -
Website prices are provided as a guide. Final pricing may vary depending on hair length, density, condition, previous hair history and service complexity.
For colour, chemical and transformative services, we take the time to understand your goals, assess your hair and explain what we believe is realistically achievable.
Reference and inspiration images are helpful guides, but individual results vary and an identical result cannot be guaranteed.
- If Something Isn't Quite Right -
If you have concerns following your appointment, please contact us as soon as possible, preferably within 2 days, so we can understand your concerns and review the service with you.
Where appropriate, we may invite you back for an assessment and offer an adjustment or correction.
Refunds are not provided for change of mind or where the completed service differs from a client’s personal preference or expectation, where the agreed service has been provided with due care and skill.
We ask that you give us the opportunity to assess and address any concerns.
- Finishing Your Hair -
Our hair services are completed with a professional blow-dry or style so we can properly finish and assess the result. If you prefer to leave without a blow-dry, we respect your choice; however, this will not change the service price.
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
GIFT VOUCHER POLICY
- Validity -
GAO-MI gift vouchers do not expire. Service-specific vouchers include a 12-month price guarantee. After 12 months, the voucher remains valid, but any increase in the service price will be payable.
Dollar-value vouchers remain valid as credit toward GAO-MI services or products.
- Refunds & Transfers -
Gift vouchers are non-refundable for change of mind and cannot be redeemed for cash except where required by law.
Vouchers are transferable to another person. Please notify us if ownership changes.
Service-specific vouchers may be upgraded by paying the difference. If a lower-priced service is selected, no refund or credit will be provided for the remaining value, subject to Australian Consumer Law.
- Booking With Your Voucher -
Please provide your voucher number when booking. A valid voucher secures the appointment, so a separate reservation fee is not required.
- Cancellation & No-Shows -
For appointments secured with a gift voucher, cancellations within 24 hours will result in 50% of the voucher value being forfeited. No-shows will result in 100% being forfeited.
Lost Vouchers
If your voucher is lost, please contact us. Where we can verify the purchase through our records, we'll do our best to assist.
Policy Updates
GAO-MI may update these terms from time to time in accordance with applicable law.
GAO-MI
1/351 Sheridan Street, Cairns North